Calibration & Service Contracts
We like to make things as easy as possible for our customers and will do everything we possibly can to make sure you have a positive experience.
When we work alongside you, the customer, you will be working with human beings. We pick up the phone, deal with your requests and just make things easy.
We are able to calibrate and service any weighing equipment including (but not limited to) Weighbridges, Tanks and Vessels, Laboratory balances, bench scales and all Mobile weighing products.
Whether your site has 500 or just one item that needs looking after, the service your receive will be first class. Our asset management software, designed inhouse specifically for the job in hand will ensure nothing gets missed, everything is on time and your exact instructions met.
Cover Levels
All of our service contracts are quoted on a client by client basis. We don’t have off the shelf offerings that end up working like square pegs and round holes! We have basic cover levels, but then quote each customer according to individual requirements.
Our standard cover levels are
GOLD SILVER BRONZE
We build a contract to meet the exact requirements of our customers. Every customer is different, so often it makes no sense to offer standard service levels. If you would like us to quote for your contract, please do give us a call and we assure you that you will not be disappointed.
Come and join a winning team.
OUR COVER LEVELS EXPLAINED
Emergency call out charges
These are call outs in addition to you scheduled visits where the scale or load cell needs attending to. This call out charge covers the first 1/4 hour onsite.
Hourly Labour Rate
This is the hourly labour rate which is charged once our engineer has arrived on site. The hourly rate is charges for every hour or part thereof that our engineer is onsite.
Technical Advice and Onsite Evaluation of Applications
We will advise over the phone or come to site and assist with any applications you may have.
Hire of Equipment
Many customers hire equipment regularly for stock takes etc. As a contract customer, you will benefit for this.
Loan Scales whilst a repair is effected
We will always, where we can (if a suitable product is available) loan customers a scale if there is a long lead time for a part to repair an existing scale. This is very much dependent on the scale and is dealt with on a case by case basis.
Schedule of Service Visits
We will come and visit you a set number of times per year to calibrate/service your machine. This is chargeable in advance and comprises ‘The Contract’. Most customers have 1 calibration and 1 service visit each year, some have monthly claibrations
All Spare Parts
Any spare parts that are required to facilitate a repair will be charged at this rate. We carry as much on the vans as we can but we cannot carry everything, so repairs will often require a second visit and quotation. We often take scales back to base to repair if feasible as this keeps costs down and speeds up repair times.
Postal repair service
If you send us a scale via a courier, we will assess it, issue a quotation for the repair, repair onsite following approval before sending it back to you. The hourly rate for repairs applies and no call out charge is incurred. This service has become very popular during the COVID19 Pandemic situation.
Response time
This is how quickly we attend site following a call being logged. The stated times are worse case scenario, in the majority of cases we will be able to respond to you within 8 working hours. All response times are location dependant.
* all prices are tailored to the specific requirements of the customer.
Contract Exclusions
The following are not covered under a standard service agreement and will be subject to additional charges –
- Re-stamping / verification fees
- Carriage of test weights in excess of 400kg (Unless incl in contract agreement)
- Provision of weighbridge test unit unless stated
- Repair charges (Gold only) for work carried out on damages outside fair wear and tear. The definition of fair wear and tear (normal usage), is covered under the contract. Equipment that have failed due to malicious damage, lightening, flood, other act of God, fluctuating power supply, ingress of foreign materials is chargeable.
- Cleaning of equipment to enable repair or calibration.